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#Frequently asked questions about cookies
Sending your cookies as a gift?
What a delicious gift idea! If you would like to send our personalised cookies as a gift, you’re more than welcome. Our cookies are available for delivery Australia-wide. When filling out your order, don’t forget to let us know if you’d like to add a custom message and we’ll be sure to include this in the box with the cookies.
Do you offer free shipping for cookies?
We offer free shipping for cookie orders over $300.
What are the shipping times for cookies?
Please select an estimated delivery date a week before your actual event! This is to allow sufficient time for postage and shipping delays. Sugar Rush by Steph is NOT responsible for shipping delays. Parcel will be dispatched within the estimated timeframe as specified by Star Track or other courier services. It is your responsibility to ensure your order arrives in time for your own discretionary use. The cookies will be dispatched closer to the selected date of delivery (estimated) on our calendar.
We ship Australia-wide! Our parcels are delivered by Star Track Courier. Within metro areas, it will take 1–2 business days to reach you. For regional areas, it will take 1-4 business days. Same-day delivery is available for Melbourne. For custom or high-volume orders, your dispatch date may be longer than 5 business days - this will be communicated to you once your order has been received.
How are your cookies packaged for delivery?
Luxury gift box cookies are sealed within their boxes, whereas regular cookies are individually sealed for freshness and packed carefully with padding to keep them safe on their journey. We’ve tested and refined our packing so your cookies arrive looking as good as they did when they left our kitchen!
What is the best way to store my cookies?
Our cookies are best kept at room temperature and away from excessive heat! Keep the cookies in their heat-sealed bags to ensure freshness, which lasts up to 12 weeks. Once opened, consume within 24 – 72 hours. Please do not refrigerate our cookies!
How do I safely remove cookies from luxury gift box orders?
Each cookie in a luxury gift box is lightly secured with icing to keep it safe during transit.
To safely remove your cookies:
- Lift the base paper first. Don’t pull the cookie directly.
- Gently peel the paper up from underneath to loosen the icing.
- Once the paper lifts slightly, the cookie should come away cleanly.
- Avoid lifting the cookie by its edges, as this puts pressure on it and can cause breakage.
Enjoy your cookies!
Can you cater cookies for dietary needs (gluten-free, dairy-free, nut-free, vegan)?
Yes! We offer gluten-free, dairy-free, nut-free, vegan cookies. Our dietary cookies are great for those with coeliac needs as well! Do note that our kitchen does handle allergens, but rest assured, our special dietary cookies are allergen-free. If you'd like to inquire further about them, feel free to contact us at
